Analisa Efektivitas Pelayanan Gangguan Internet Pada Pelanggan Indihome Menggunakan Website Insera

Ismail, Ismail (2023) Analisa Efektivitas Pelayanan Gangguan Internet Pada Pelanggan Indihome Menggunakan Website Insera. Technical Report. Institut Telkom Telkom Purwokerto. (Unpublished)

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Abstract

PT Telkom Indonesia is a State-Owned Enterprise (BUMN) in the field of IT, ICT and telecommunications network services in Indonesia. PT Telkom Indonesia has services such as network, Indihome fiber which provides internet services, interactive TV and home telephone. A disruption service data system is needed that can be accessed by technicians to support the smooth processing of complaint information and corrective action. The INSERA website is used to facilitate the complaint information process and monitor service disruptions. Time effectiveness is also needed in processing service disruptions so as not to cause losses in Telkom's business and prevent prolonged disruptions.

Item Type:	Monograph (Technical Report)
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Telecommunication and Electrical Engineering > Telecommunication Engineering
Depositing User:	staff repository
Date Deposited:	16 Jan 2024 13:37
Last Modified:	16 Feb 2024 05:19
URI:	http://repository.ittelkom-pwt.ac.id/id/eprint/10133

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