Analisis Kepuasan Pengguna Aplikasi Jrku Menggunakan Metode End User Computing Satisfaction

Bima, Yudha Putra (2024) Analisis Kepuasan Pengguna Aplikasi Jrku Menggunakan Metode End User Computing Satisfaction. Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

Overall, information technology has developed rapidly and influences various aspects of people's lives, such as communication, information access, and public services. One of the uses of information technology in public services is the use of digital-based applications launched by Jasa Raharja. Jasa Raharja, a government-owned company, has developed a digital platform called JRku (Jasa Raharja Online Claims). This application allows users to apply for compensation online and check the validity period of SWDKLLJ (Compulsory Traffic Accident Insurance) listed on the vehicle registration certificate by entering the police number. This research aims to provide recommendations regarding factors that need to be improved based on EUCS variables to improve user satisfaction. Through quantitative research using primary data, as well as data analysis using SPSS and EUCS methods, it was concluded that the Content Variable was 80.64%, the Accuracy Variable was 75.8%, the Format Variable was 76.8%, the Ease of Use Variable was 79.96 %, Timeliness variable 77.75%. The results obtained from this research show that there are 3 variables that have no effect on user satisfaction, namely content, Ease of use and Timeliness. The recommendations given to these three variables are updating content periodically, providing the latest information, adding a chat support feature, implementing a backup system, and adding notifications or pop ups. Keywords: Satisfaction, End User Computing Satisfaction, JRku

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