Analisis Tingkat Kepuasan Pengguna Sistem Operasional Lima Jaya Menggunakan Metode Cabanillas

SARASWATI, SARTIKA (2023) Analisis Tingkat Kepuasan Pengguna Sistem Operasional Lima Jaya Menggunakan Metode Cabanillas. Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

Information systems in today's digital era are developing rapidly, in line with the progress of civilization has a major impact in various fields such as health, education, business, banking. A cooperative is a business institution built by individuals, or cooperative legal entities in the form of goods and services. Savings and Loans Cooperative (KSP) is a micro finance activity, namely collecting member deposits that will be distributed to other cooperative members. Lima Jaya Savings and Loans Cooperative (KSP) is engaged in savings and loans business and has thirteen branches in Central Java Province, Lima Jaya KSP innovates by creating an information system called the OP Lima Jaya system to support employee operational activities. The implementation of the OP Lima jaya system has several technical obstacles such as limited access time, server down when system access is done at the same time, input data is overloaded due to a full database, and new users experience difficulties in using the system. This study was conducted with the aim of conducting a user satisfaction analysis of the OP Lima jaya system to determine the factors that affect user satisfaction of the system using the Cabanillas method has five measurement scales including Accessibility, Ease of Use, Trust, Usability, and User Satisfaction using SEMPLS/SmartPLS statistical calculations with outer model and inner model measurement models. The results in this study consist of validity tests, reliability of getting valid results on each variable. In the hypothesis test, five hypotheses obtained significant results on H2, H5, H6, H7, H10, while on H1, H3, H4, H8, H9 obtained insignificant results because the p-value had a value of <0.05/=0.05. Keywords : Cooperative, Cabanillas Method, SEM, SmartPLS, User Satisfaction

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