Evaluasi Kepuasan Layanan Pengguna Sistem M-Bendan Menggunakan Metode End User Computing Satisfaction (Studi Kasus : Rsud Bendan Kota Pekalongan)

Muhammad, Sadam Husain (2022) Evaluasi Kepuasan Layanan Pengguna Sistem M-Bendan Menggunakan Metode End User Computing Satisfaction (Studi Kasus : Rsud Bendan Kota Pekalongan). Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

The Bendan Regional General Hospital (RSUD) in Pekalongan City applies a Hospital Management Information System (SIMRS) in the form of a mobile application that was selected by m-BENDAN as a support for outpatient clinic services at Bendan Hospital for General and BPJS patients. The use of the mBENDAN system often experiences a loading process that takes a long time, errors in the m-BENDAN system and errors when updating the m-BENDAN application, problems regarding the accuracy of queue and schedule data, there are some menus that cannot be used or cannot display data or the information and display of the user interface design still needs to be adjusted to the user in terms of writing and color. The existence of these problems needs to be improved indicators based on the results of the evaluation. This research was conducted because there has been no evaluation of user satisfaction with the m-BENDAN system service owned by Bendan Hospital, Pekalongan City. The purpose of this study is to identify indicators that are still weak so that they can be improved by finding user service satisfaction with the m-BENDAN System to produce recommendations in order to improve application performance. The method used is the EUCS method which consists of five dimensions as a point of view to measure user satisfaction, including content, accuracy, format, ease of use, and timeliness. The results of the highest acquisition index (%) were obtained by the dimensions of ease of use (90%), content (89%), and format (84%) with the Very Satisfied (SP) category in the 80%-100% category range. The results of the lowest acquisition index (%) were obtained by the dimensions of accuracy (77%) and timeliness (75%) with the Satisfied category (P) in the category range of 60%-79.99%. Based on the results of the evaluation of user service satisfaction of the m-BENDAN system, recommendations are obtained to improve dimensional accuracy and timeliness, namely on schedule data accuracy and queuing data and improve the system so that the response is faster and does not experience buffering, improve the system so that it does not take a long time to access required information. needed and improve the information up to date. Keywords: EUCS, Hospital, m-BENDAN, SIMRS

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