Simultaneous Importance-Performance Analysis based on SWOT in the Service Domain of Electronic-based Government Systems

Wahyuningrum, Tenia and Fadila Fitriana, Gita and Rais Bahtiar, Arief and Azalea, Aina and Darwan, Darwan (2022) Simultaneous Importance-Performance Analysis based on SWOT in the Service Domain of Electronic-based Government Systems. International Journal of Advanced Computer Science and Applications (IJACSA), 13 (8). pp. 314-319. ISSN 2156-5570

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Abstract

Decision makers for decades have used SWOT analysis for strategic planning. However, the problems that arise in the SWOT analysis are subjective, so decision-making becomes inefficient. Therefore, SWOT analysis is often combined with other methods to make decision-making strategies more focused and measurable according to priority interests. The SWOT analysis basis in this study is Simultaneous Importance-Performance (SIPA) analysis by observing each indicator's weights. In addition, this study proposes a new method by focusing on competitor factors in strategies mapping to improve services for Electronic-Based Government Systems (SPBE). The object of this study was two local governments in Indonesia, namely the Meranti Islands Regency and the Limapuluh Kota Regency. The results showed that a SIPA-based SWOT analysis has succeeded in showing the Strengths, Weaknesses, Opportunities, and Challenges of the district government. Furthermore, based on the results of hypothesis testing, SIPA-based SWOT identification has reflected a valid organizational situation.

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