Pemantauan Proses Trouble Service Di Witel Purwokerto Untuk Mengurangi Gangguan Pada Indihome

Agung, Al Rasyid (2022) Pemantauan Proses Trouble Service Di Witel Purwokerto Untuk Mengurangi Gangguan Pada Indihome. Project Report. Institut Telkom Telkom Purwokerto. (Unpublished)

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Abstract

PT TELEKOMUNIKASI, Tbk or known as PT. TELKOM is one of the State -Owned Enterprises (SOEs) engaged in the field of telecommunications and information facilities and services for the public or the general public to the corners of the world. Indonesia Digital Home (Indihome) is one of the service products from PT Telekomunikasi Indonesia which contains communication and data packages such as cheap telephone (voice), internet (Internet on Fiber or High Speed Internet), and interactive television service (Usee TV Cable, IP TV) ). Trouble Service monitoring conducted at the Witel Purwokerto Unit is one of the efforts to reduce the level of interference in the Indihome network. In Trouble Service Monitoring, technicians can know the cause of the interference experienced by customers by looking at the status on the starclik website. Therefore, there is a need for consolidation in the trouble service process in order to measure the performance of the Indihome network in order to remain maximum and stable.

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