Perancangan Whatsapp Chatbot Informasi Kampus Merdeka Menggunakan Natural Language Processing

Miftakhul, Rohmah (2022) Perancangan Whatsapp Chatbot Informasi Kampus Merdeka Menggunakan Natural Language Processing. Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

Information becomes an important part in the implementation of a program. Information availability of Merdeka Belajar Kampus Merdeka program, a program initiated by the Kementerian Pendidikan Budaya Riset Teknologi at the Telkom Purwokerto Institute of Technology needs to be improved. Nowadays technology advance provides responsive messaging services known as chatbots. Implementing artificial intelligence, the ability of chatbots recognize and respond to human language which is then known as Natural Language Processing. In this research, a chatbot prototype will be made to implement Natural Language Processing. This prototype was then tested on 44 respondents to measure the Quality of Experience (QoE) on accessibility, competence, helpfulness, personalization dan problem solving factors of offered solutions. This study resulted in respondents giving positive responses (agree and strongly agree) on the availability of information by 95.4%, completeness of information by 81.8%, suitability of information with facts by 93.1%, ease of understanding and menus by 95.4% and comfortable display and menu by 79.5%. Keywords: Information, chatbot, Kampus Merdeka, NPL, QoE

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