Perencanaan Strategis SI/TI Menuju Desa Cerdas Menggunakan Metode Ward & Peppard ( Study Kasus : Desa Sudagaran Kabupaten Banyumas)

Puspita, Pawestrining Tias (2021) Perencanaan Strategis SI/TI Menuju Desa Cerdas Menggunakan Metode Ward & Peppard ( Study Kasus : Desa Sudagaran Kabupaten Banyumas). Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

Information technology continues to grow rapidly. The benefits of information technology must really support the objectives of the organization of an organization. Beceer is an online shopping service (vegetables and household staples) which was inaugurated in 2019. Beceer provides services by utilizing information technology as a tool to facilitate the people of Banyumas in shopping for daily basic needs. The achievement of the Beceer user transaction target until mid-2020 has only reached 6,750 (33.7%) of the 20,000 target at the end of 2020. The achievement of the user transaction raises concerns that the user transaction target will not be achieved by the end of 2020. This problem requires a process to measure the extent of the user transaction. which IT management encourages the company's main tasks and can be used as a reference for providing higher quality IT services. This study aims to obtain the maturity level of Beceer Information Technology service development using the ITIL V3 domain Service Operation framework. Furthermore, improvement analysis is carried out to increase the maturity value of IT services at Beceer. This research is a Mix Method research located at Beceer Services in Purwokerto. The type of data used is the Mix Method by obtaining quantitative data and qualitative data. Quantitative data in the form of data related to numbers to make the data more accurate in analyzing the maturity level of Beceer services such as the results of the calculation of the questionnaire regarding the services provided by Beceer. Qualitative data in the form of supporting data in fulfilling the data needed to analyze the maturity level of Beceer services. The research conducted is to analyze the maturity level of information technology service quality using the ITIL V3 domain Service Operation framework on the Beceer application. The results of this study are an average maturity level of 1,124 which is at level 1 (Initial) and the recommendations are to pay more attention to the functionality of Beceer operational services, make SOPs in Incident Management services, apply service procedures to user requests, make written guidelines regarding causes and solutions. relating to Beceer services, as well as improving the security of Beceer's information technology service system to ensure that there is no abuse of access rights by other parties. Keywords: Information Technology (TI), Service, Service Operation Domain, Information Technology Infrastructure Library(ITIL)

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