Sundari, Fajriati (2018) Dispatch, workfail dan cancel order ticket pelanggan Indihome di PT Telkom Indonesia wilayah Purwokerto. Technical Report. Institut Teknologi Telkom Purwokerto. (Unpublished)
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Abstract
Indihome is a service provider of Tripleplay (Internet, Usse-TV and voice) from PT. Telkom Indonesia, plays a very big role in the development of technology today. Indihome itself applies Copper and Fiber Optic cable services, although it is currently implementing a 100% Fiber service replacement to all customers, in order to generate high data rates and is less susceptible to interference. However, in its application, fiber optic service itself still has to bear complaints from customers, due to the disruption of fiber optic service itself is still often experienced disturbances from weather factors and other factors. Of the many complaints, the Division of IOCW (Integrated Operation Central Witel) is responsible for handling customer interruptions, serving the installation and revocation of customer tickets, and cleaning the data tickets that are not used anymore in order not to meet the database of PT. Telkom Indonesia itself. Keywords : Indihome, Fiber Optic
| Item Type: | Monograph (Technical Report) |
|---|---|
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Faculty of Telecommunication and Electrical Engineering > Diploma of Telecommunication Technology |
| Depositing User: | staff repository 2 |
| Date Deposited: | 02 Jul 2018 04:24 |
| Last Modified: | 02 Jul 2018 04:24 |
| URI: | http://repository.ittelkom-pwt.ac.id/id/eprint/586 |
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