Utilization of the COBIT 2019 framework to identify the level of governance in internet services

Fernandez, Sandhy (2022) Utilization of the COBIT 2019 framework to identify the level of governance in internet services. Utilization of the COBIT 2019 framework to identify the level of governance in internet services, 14 (3). pp. 188-195. ISSN 2085-3688

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Abstract

Information and communication technology services at the University of Muhammadiyah Bengkulu are IT services that support IT needs in all sectors. Of all the IT services that have been implemented at this institution, there is one very crucial service, namely the internet connection service. In managing this internet connection, a standardized feasibility calculation has not been carried out, which results in it not being by the institutional business needs. IT governance manages information technology-related investment decisions within an organization to meet current and future business needs. To achieve standardized governance, this research uses the COBIT 2019 framework, which is the latest version of the development results from COBIT 5. The purpose of this study is to identify the extent to which the value of existing processes for internet connection services is currently and the value of the process achievement that refers to the standard. COBIT 2019 by calculating the maturity level value, which represents the level of performance on internet connection services. From the results of the 2019 COBIT Design, LTIK University of Muhammadiyah Bengkulu, it is known that those who score above 80 or must reach capability level 4 are APO13, BAI10, DSS02, DSS03, and DSS04. For a value of 100, there is APO12.

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