Implementation of Quality Function Deployment (QFD) for Decision Making in Improving Integrated Academic Information System

Hawwin, Mardhiana and Dina, Rachmawaty and Famila, Dwi WInati and Achmad, Zaki Yamani (2022) Implementation of Quality Function Deployment (QFD) for Decision Making in Improving Integrated Academic Information System. Implementation of Quality Function Deployment (QFD) for Decision Making in Improving Integrated Academic Information System, 6 (1). pp. 92-107.

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Abstract

Academic Information System is a tool to support academic activities in implementing education in institutions effectively and efficiently. Institut Teknologi Telkom Surabaya is an institution that already has an integrated academic information system called I-Gracias. I-Gracias uses a single-user system for all applications. Most users of I-Gracias are students, so student satisfaction with integrated academic information system services can be used as benchmarks in determining I-Gracias improvement plans. One method used for the I-Gracias improvement process is the Quality Function Deployment (QFD) method. This method determines the student's desire for I-Gracias using the House of Quality (HOQ) matrix. The result of this research is that the QFD method can prioritize technical responses to the main obstacles for students in using I-Gracias by correlating Voice of Consumer (VOC) and technical response. The highest priority for technical response is coordinating with other units with a technical importance rating of 620.9 and a relative weight value of 21%. Next is to update the module regularly, socialize i-Gracias, meet management targets, receive criticism and suggestions, carry out regular checks and recruit HR if needed as a sequence of improvements to i-Gracias.

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