Analisis Kualitas Sistem Informasi Akademik Menggunakan Webqual 4.0 Dan Importance Performance Analysis(Ipa) Pada Igracias It Telkom Purwokerto

Eben Haezer, Siregar (2021) Analisis Kualitas Sistem Informasi Akademik Menggunakan Webqual 4.0 Dan Importance Performance Analysis(Ipa) Pada Igracias It Telkom Purwokerto. Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

The development of information technology is very fast so that until now it has a positive influence on various fields of life. With the presence of information technology, many activities or activities can be completed with relatively faster completion time. The development of the igracias information system needs to be done to improve the quality of the igracias information system at the Telkom Purwokerto Institute of Technology. The quality of academic information systems is influenced by user satisfaction with information systems. This research aims to determine the level of quality of the igracias information system. This study uses the Webqual 4.0 method which consists of 3 variables, namely usability, information quality, service interaction quality and the Importance Performance Analysis method as well as data collection using a questionnaire that results in the calculation of the gap value with the highest average being -0.37 on the service interaction quality variable. and the lowest average gap value is -0.35 on the information quality variable and the overall conformity average value is 0.905. Based on the results of these calculations indicate that the quality of the igracias information system is still not appropriate or meets user expectations so that improvements and developments need to be made by the management of igracias IT Telkom Purwokerto. Keywords: Quality Analysis, WebQual 4.0, Importance Performance Analysis

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