Evaluasi User Experience Pada Website Sinovi Menggunakan Metode Moderated Remote Usability Testing Dan User Experience Questionnaire (Ueq)

Ajeng Fitria, Rahmawati (2022) Evaluasi User Experience Pada Website Sinovi Menggunakan Metode Moderated Remote Usability Testing Dan User Experience Questionnaire (Ueq). Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

Center for Innovation and HAKI is one of the work units at Telkom Purwokerto Institute of Technology that handles related innovation management and HAKI in ITTP. The existence of COVID19 causes the process of manual service innovation and HAKI to be impossible to do. Sinovi (Innovation Center Innovation System) is a website developed to manage the collection of innovation and HAKI owned by the ITTP academic community. Based on the results of initial observations made by interviewing the Center for Innovation and HAKI, although it has been done twice socialization of website use, there are still complaints and obstacles experienced by users. Based on these problems, research was conducted on the evaluation of user experience (UX) sinovi website. The purpose of this study is to find out the performance of the system based on user experience. The UX evaluation process is carried out using moderated remote usability testing and user experience questionnaire (UEQ) methods. The results of the study using moderated usability testing showed that there was a significant difference in completion rate between the two groups of users with each group having values of 0.9560 and 0.8235. While the results of timebased efficiency tests showed that the average time-based efficiency between group A and group B has similarities with the values obtained respectively are 0.1652 and 0.1259. Test results using UEQ showed that Sinovi's website had a positive evaluation result with the category "Attractiveness" having a score of 1,967, "Perspicuity" getting a score of 1,850, "Efficiency" getting a score of 2,042, "Dependability" receiving a score of 1,825, "Stimulation" receiving a score of 1,742. And the category "Novelty" got a score of 1,375. Ueq's benchmark results showed that attractiveness, efficiency, dependability and stimulation were rated "Excellent", then for the perspicuity and novelty categories received a "Good" rating. The overall user experience evaluation results show that Sinovi's website is already at a good user experience level but needs to make some improvements to reduce the number of problems. Keywords : sinovi, website, user experience (ux), user experience questionnaire (ueq), moderated remote usability testing

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