Implementasi dan Pengukuran Pengalaman Pengguna Sistem Informasi Rehabilitasi Korban Penyalahgunaan NAPZA Menggunakan HEART Framework.

Okta Verina Tri Utami, OVT and Citra Wiguna, CWA and Dwi Mustika Kusumawardani, DMK Implementasi dan Pengukuran Pengalaman Pengguna Sistem Informasi Rehabilitasi Korban Penyalahgunaan NAPZA Menggunakan HEART Framework. Implementasi dan Pengukuran Pengalaman Pengguna Sistem Informasi Rehabilitasi Korban Penyalahgunaan NAPZA Menggunakan HEART Framework.

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Abstract

The rehabilitation information system for drug abuse victims is a system developed by developer systems to manage and distribute information to facilitate decision making by the management of the Satria BRSKPN Office. In implementing the early stages of the rehabilitation information system, the management takes measurements in order to get feedback on the experience of the system users. This system has been in use for one month as an initial stage of implementation. This study uses the HEART framework method to measure user experience with five variables, namely Happiness, Engagement, Adoption, Retention, and Task Success. The results of this study indicate the variable Happiness 50% Strongly Agree, 43% Strongly Agree Engagement variable, 45% Strongly Agree Adoption variable, 34% Strongly Agree Retention variable, and 38% Strongly Agree Task Success variable. The results show that three of the five HEART framework variables are highly agree, which means that the rehabilitation information system that has been evaluated is acceptable based on user experience. The rehabilitation information system has been measured and shows the level of usability on the “very high” criteria using the Correlation Coefficient based on the five HEART framework variables.

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