Pembuatan Chatbot Telegram Untuk Membantu Sales Telkom Dalam Report Pendataan Pelanggan Indihome

Tasya Shabrina, Salsabillah (2020) Pembuatan Chatbot Telegram Untuk Membantu Sales Telkom Dalam Report Pendataan Pelanggan Indihome. Technical Report. Pustakawan, Perpustakaan Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

The development of Science and Technology is currently growing rapidly. One of the results is the existence of various platforms that can support our needs as humans both in communicating and obtaining information. With this platform, it makes it easier for humans to exchange and get information.Platforms for exchanging information that are quite popular and widely used by Indonesians include Whatsapp, Messenger, Telegram and other information exchange platforms. With this platform, it can facilitate the exchange of information not only among the general public, but also in the work environment. Including those used in the work environment of PT. Telkom Indonesia Garut Branch whose employees use Telegram as a forum for communication together. To make it easier for Sales to search and collect data on Indihome customers whose data is loaded on a Spreadsheet, a ChatBot is needed that is made on Telegram with the aim of making it easier and minimizing the time for searching Indihome customer data. This study designed the making of a Telegram ChatBot. This Telegram ChatBot is made on Google Apps Script using the JavaScript programming language. Some of the commands that can be run on this Telegram ChatBot include being able to display the number of successful Indihome installations, displaying details of the total Indihome installations, displaying customer data whose entire data has been loaded in the Company Spreadsheet. Keywords : ChatBot, Google Apps Script, Spreadsheet, Telegram

Item Type: Monograph (Technical Report)
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Informatics > Informatics Engineering
Depositing User: pustakawan ittp
Date Deposited: 07 Jan 2022 06:49
Last Modified: 07 Jan 2022 06:49
URI: http://repository.ittelkom-pwt.ac.id/id/eprint/6972

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