Analisis Tingkat Kematangan Layanan TI Pada Dinporabudpar Kabupaten Banyumas Dengan Menggunakan Kerangka Kerja ITIL V3

Muhamad, Dava Rahmantyas (2021) Analisis Tingkat Kematangan Layanan TI Pada Dinporabudpar Kabupaten Banyumas Dengan Menggunakan Kerangka Kerja ITIL V3. Technical Report. Pustakawan, Perpustakaan Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

The faster the development of information technology which has become an important component in helping daily activities become easier so that it can provide opportunities to increase efficiency and effectiveness in productivity in government agencies such as the Banyumas Regency Youth, Sports, Culture and Tourism Office. who have high hopes for the use of information technology and provide information technology for the public can access information on the fields of youth, sports, culture and tourism in the Banyumas Regency area. This study aims to analyze the maturity level of IT services using quantitative research methods and data collection through questionnaires and utilize the ITIL V3 framework to be a tool for measuring maturity levels. The results of the study stated that the maturity level of IT services at the Department of Youth, Sports, Culture and Tourism of Banyumas Regency is still at level 4, which is managed and measurable. Keywords : ITIL V3, quantitative, observation, maturity level

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