Analisis Kepuasan Masyarakat Terhadap Website Desa Karangduren Menggunakan Metode Webqual (Studi Kasus : Website Kominfo)

Syafira, Riza Ramadhana (2021) Analisis Kepuasan Masyarakat Terhadap Website Desa Karangduren Menggunakan Metode Webqual (Studi Kasus : Website Kominfo). Technical Report. Pustakawan, Perpustakaan Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

The Karang Duren Village website is a village website created by the Department of Communication and Information (Kominfo) to provide information about activities in Karang Duren Village to the people of Banyumas Regency. This website has various services such as history, vision and mission, village area, organizational structure, and news about Karang Duren Village. On the Karang Duren Village website, there are still many shortcomings, including the lack of information on the website, the lack of posting of several activities uploaded on the website resulting in the attractiveness of the village community decreasing. The purpose of this study is to determine community satisfaction, the results of which are used to improve the quality of the Karang Duren Village Website. The writing method used is the Observation method, a research method carried out by observing the object under study, then using a questionnaire conducted by researchers by giving written questions to respondents. to be answered, and Literature Review is a research method carried out for data collection by reading and retrieving data and information. The analysis that has been done can provide useful results for the progress of the Karang Duren village website because based on an assessment through a questionnaire it can be seen that community satisfaction with the website has good results. Using the webqual method makes it easier for the author to find out how satisfied the community is in using the Karang Duren village website. Keywords : Community Satisfaction, Website, Webqual

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