Evaluasi Dan Pengembangan Desain Antarmuka Aplikasi Kasir Cazh Pos Menggunakan Pendekatan Human Centered Design

Didik, Priyoga (2021) Evaluasi Dan Pengembangan Desain Antarmuka Aplikasi Kasir Cazh Pos Menggunakan Pendekatan Human Centered Design. Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

The Cazh POS cashier application, a product of PT. Cazh Technology Innovation, has been used in many retail outlets, but the level of usability and user interface has never been evaluated. This study aims to evaluate and develop the interface design of the Cazh POS application interface. The object of this research is the usability and user experience of Cazh POS which is applied at the fooodcourt outlet, Ruang Terasa Purwokerto. Usability measurement method uses SUS, while user experience is measured by UEQ method. The survey respondents were 23 cashiers at the Ruang Terasa foodcourt. The initial results of the user survey, the average SUS value of 51.96%. Based on user experience, the app's attractiveness, clarity, efficiency, and accuracy are bad. While the value of stimulation and novelty is considered still below the average. UI development approach using HumanCentered Design. Evaluation after design development showed that the usability value increased with a score of 73.15, meaning that the new design was acceptable to users and it could be said that the application category was good (Good). The UX test on the solution design obtained an attractiveness score of 1,225, efficiency of 1,283, accuracy of 1,348, stimulation of 1,272, indicating that the new design was above the average and even the novelty value was included in the good category with a value of 1,315. However, users rate the clarity of the application as still below the average, with a value of 1.185. In conclusion, the Cazh POS development solution based on Human-Center Design can increase the level of user acceptance, increase the value of attractiveness, efficiency, accuracy, stimulation, and novelty value. Keywords: Cazh, HCD, POS, UI, UX.

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