Analisis Quality Control Provisioning Type 1 Di PT. Telkom Akses Purwokerto

Nurhajiawati, Patadungan (2020) Analisis Quality Control Provisioning Type 1 Di PT. Telkom Akses Purwokerto. Technical Report. Pustakawan, Perpustakaan Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

The use of telecommunication networks which have become primary needs by the community encourages network service providers to compete in providing the best service, especially in internet services such as Wi-Fi. The number of requests for new pairs which has also increased during this pandemic period requires providers to ensure all their services can function properly. However, the reality is that there are still many problems such as disturbances in systems and devices that need to be monitored regularly by technicians. Likewise, the team leader who is tasked with monitoring the technicians in the field so that they can work according to company standards so that the services used by users can work properly. One of the methods used by the team leader in monitoring technicians to maintain network quality is by conducting quality control or what is usually called quality control. Quality Control itself has many functions, one of which is to improve the quality of services or products to be marketed as well as assisting in repairing services or products that are disrupted or not in accordance with customer requirements based on the results of documentation collected from the field. In this section, the team leaders carry out monitoring from the field using documentation sent by the technician which is then input into the program created by the company. Team leader of PT. Telkom Akses itself carries out quality control using a program created in the Telegram application, namely Bot QC or Quality Control Provisioning Type 1.In this application, the documentation sent by the technician is inputted as a special documentation from the technician who is installing a new Wi-Fi network. first user. Keywords: Quality Control, Install New, Team Leader, Wi-FI, Documentation, System, User

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