Dwi Saputri, Ariesta (2018) Perancangan Sistem Pelayanan Pelanggan Berbasis SMS Gateway dengan Metode Prototype. Technical Report. studentstaff5, Perpustakaan Institut Teknologi Telkom Purwokerto. (Unpublished)
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Abstract
The number of complaints experienced by customers regarding telephone and internet services resulted in customers coming to contact Witel Purwokerto Customer Service to request repairs. The purpose of the problem was to help confirm to customers via SMS Gateway if it was repaired and can be reused. The benefits of designing this system are to be more effective and efficient The method used in writing this report is to collect data, after that it is followed by internal discussions with the field supervisor and reading articles and journals. In making a system arrangement, the predetermined stages are carried out. The first stage is listening to customer complaints, the second is making a prototype system by using an SMS gateway that connects between databases and gammu to send messages to customers and the third is a system test so that customer complaints can be effectively addressed. Conclusion of the Field Work Practice on Planning the Customer Service System Based on Sms Gateway With the Prototype Method it can be concluded that the SMS gateway system can reduce the time wasted by the previous service, reducing the costs incurred to call the customer. As for suggestions for the future, this application can be applied at WITEL Purwokerto and can be applied in the mobile application. Keywords: SMS gateway, SMS, prototype method, Information Technology
| Item Type: | Monograph (Technical Report) |
|---|---|
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Faculty of Industrial Engineering and Informatics > Informatics Engineering |
| Depositing User: | KinatJr |
| Date Deposited: | 05 Mar 2019 08:42 |
| Last Modified: | 05 Mar 2019 08:42 |
| URI: | http://repository.ittelkom-pwt.ac.id/id/eprint/5293 |
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