Analysis and handling of psb delays in enterprise, government and business (EGBIS) customers

Dwi, Nissa Vacum Margini (2017) Analysis and handling of psb delays in enterprise, government and business (EGBIS) customers. Technical Report. Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

The increasing number of customers are network-based broadband Fiber To The Home (FTTH) raises problems and disorders that often occur. The problem can be a nuisance during installation of the network, the length of time of completion or improvement of disorders as well as damage to the cables, it is very detrimental as it can be bad for customers due to the disconnection of communication access phone or internet data. In order to make the device work optimally, then maintenance and periodical checking needs to be done. TENNOS (Telkom National Operations Support Systems) is a web-based information systems provide ease in the handling of the disruption that is quick and precise role as monitirong against improving the services to the customer. All customer data entered in good TENNOS address, phone number and product use telkom, so there are lot of data is processed. Management of TENNOS need analysis to evaluate, measure quality and gives recommendations to suit the goals of the organization. Key words: Fiber To The Home (FTTH), installation, network access, TENNOS. (New Operation Support System Assurance)

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