Penanganan komplain dan migrasi indihome pada sistem web di regional IV Jawa Tengah WITEL Solo

Lukman, Fadil .R.K. (2017) Penanganan komplain dan migrasi indihome pada sistem web di regional IV Jawa Tengah WITEL Solo. Technical Report. Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

Ongoing practical work at PT. Telkom Akses Gladag, Solo on August 1, 2017 until August 31st, the author is placed on HD provisioning, working on solutions for customers and complaints. The way to deal with customer constraint status checking, by using the web system nossa and star click. During the work practices. Some fibers of optical fiber. Some of the problems of older customers are caused by mass interruptions to the network, un-connected modems, disconnected network systems, workable solutions by educating customers to reset the modem, and by handling technicians of the central network. Factor of new customer, due to ODP for full indihome installation, no nearest ODP, unreached area of fiber optic cable. The solution can be done by undoing the installation of the indihome and transferred to the copper cable. Factors from indihome customers who want migration in because, areas not covered by fiber optic cable, ODP in the region is fully loaded. The solution can be done by waiting until the area is overtaken by fiber optic cable and waiting for the installation of new ODP. The results obtained from the handling, customers are satisfied with the services provided. The equipment that is used to cope with laptops, telephones and LAN cable to connect to the internet. Checking the constraint status of the system during fieldwork practice, on PT. Telkom Acces Solo's four regional customers in the areas of Gladag, Kerten, Boyolali, and Kartosuro. The benchmark for reference to resolve migration and customer complaints from data recapitulation results while checking the status of the system. Key word : Indihome ,nossa, starclick, ODP, fiber optic, failwa, LAN

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