![]() | Up a level |
Wittwer, Matthias and Reinhold, Olaf and Alt, Rainer (2017) Customer Context and Social CRM: A Literature Review and Research Agenda. BLED.
Cundius, Carina and Alt, Rainer (2017) A Process-Oriented Model to Business Value – the Case of Real-Time IT Infrastructures. Hawaii International Conference On System Sciences (HICSS).
Hartwig, Mattis and Reinhold, Olaf and Alt, Rainer (2016) Privacy Awareness in Mobile Business: How Mobile OS and Apps Support Transparency in the Use of Personal Data. BLED.
Wittwer, Matthias and Reinhold, Olaf and Alt, Rainer (2016) Social Media Analytics in Social CRM – Towards a Research Agenda. BLED.
Nueesch, Rebecca and Zerndt, Thomas and Alt, Rainer and Ferretti, Roberto G. (2016) Tablets Penetrate the Customer Advisory Process: A Case from a Swiss Private Bank. BLED.