Evaluasi Kematangan Tata Kelola Teknologi Informasi Menggunakan Cobit 2019 (Studi Kasus Unit Sistem Dan Teknologi Informasi Institut Teknologi Telkom Purwokerto)

Ayu, Fadillah Ningrum (2023) Evaluasi Kematangan Tata Kelola Teknologi Informasi Menggunakan Cobit 2019 (Studi Kasus Unit Sistem Dan Teknologi Informasi Institut Teknologi Telkom Purwokerto). Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

The Information Systems and Technology Unit (STI) of the Telkom Purwokerto Institute of Technology (ITTP) is the unit responsible for meeting the needs of the academic community for information technology in supporting the teaching and learning process at the ITTP campus. In order to realize the objectives of the STI Unit to support smooth activities on the ITTP campus, the STI Unit continues to improve the information technology governance (TKTI) within it. Excessive workload and many complaints related to Wireless Fidelity (WIFI), Learning Management Systems (LMS) and IGRACIAS. So that an TKTI audit is needed so that it can correct anything that deviates from the application of existing information technology. The framework used in this research is the COBIT 2019 framework which was just released by ISACA. There are three processes produced after going through the interview and analysis stages, namely APO07 (Managed Human Resource), APO11 (Managed Quality), EDM03 (Ensure Risk Optimization) to assist organizations in managing and optimizing information technology services. The results of this study are recommendations for TKTI ITTP STI Units in each domain, for APO07 ITTP is advised to appreciate employee performance and carry out periodic evaluations, APO11 ITTP is advised to manage quality management quality standards to resolve service complaints LMS, iGracias, and Hotspot Wifi, and EDM03 ITTP is advised to form a risk communication development planning team. Keywords: COBIT 2019, IT Governance, APO07, APO11, EDM03

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