Analisis Kepuasan Pengguna Sistem Informasi Manajemen Unit Donor Darah (SIMUDDA) PMI Kabupaten Cilacap Metode End-User Computing Satisfaction (EUCS)

Lidiya, Nur Hidayah (2022) Analisis Kepuasan Pengguna Sistem Informasi Manajemen Unit Donor Darah (SIMUDDA) PMI Kabupaten Cilacap Metode End-User Computing Satisfaction (EUCS). Undergraduate Thesis thesis, Institut Teknologi Telkom Purwokerto.

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Abstract

The Blood Donor Unit Management Information System (SIMUDDA) is a management information system that aims to improve the quality of web-based blood distribution management, which includes management of blood donations, blood processing to blood bags received by patients. This SIMUDDA has been implemented at the Indonesian Red Cross (PMI) in Cilacap Regency since 2015. Since its use, SIMUDDA has had problems, namely servers that sometimes go down during access. In addition, the system update process is carried out by a central information technology expert, namely in Jakarta, so it takes a while for the system to be reusable and also limits access rights for the general public. Until now, SIMUDDA has never been studied on SIMUDDA user satisfaction at PMI Cilacap Regency. So a research was made on measuring the level of satisfaction of SIMUDDA users at PMI Cilacap Regency with the End-User Computing Satisfaction (EUCS) method. The purpose of this study is to find out the extent of SIMUDDA user satisfaction and to produce recommendations for improvements to SIMUDDA. This study uses five standards in measuring user satisfaction which include the dimensions of content, accuracy, format, ease of use, and timeliness. To determine the level of satisfaction of SIMUDDA users, the distribution of questionnaires to employees who use SIMUDDA at PMI Cilacap Regency was 22 users. The calculation of the weight of the assessment is carried out using a Likert scale, then from these results a quantitative descriptive analysis will be carried out to obtain the results of SIMUDDA user satisfaction using the EUCS method. The results showed that the content dimension obtained an average value of 4.3 which was in the very satisfied category. The accuracy dimension obtained an average value of 4.2 and was included in the very satisfied category. The format dimension obtained 4.2 is in the very satisfied category. The ease of use dimension obtained an average value of 4.3 which was in the very satisfied category. The timeliness dimension has an average value of 4.3 which is in the very satisfied category. The conclusion of this study is that the level of satisfaction of SIMUDDA users is in the very satisfied category with an average score of 4.2. Keywords: User Satisfaction, SIMUDDA, PMI, EUCS.

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