Perancangan Database “Help Desk” Dinas Komunikasi Informatika Dan Statistika

Dilla, Febria Elisty (2020) Perancangan Database “Help Desk” Dinas Komunikasi Informatika Dan Statistika. Technical Report. Pustakawan, Perpustakaan Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

The Department of Communication, Informatics, and Statistics (DKIS) is a government agency engaged in technology, and the problem being faced by DKIS is that it does not yet have a mobile-based “Help Desk” application system, to help respond to frequent reports of complaints from staff or employees. This application aims to facilitate all the use of IT devices within the scope of companies and institutions that report any problems encountered. Any problems that have been reported will be followed up and will be automatically documented. In developing mobile-based "Help Desk" applications using the programming language PHP, JavaScript, using the laravel and Ionic frameworks, and for creating databases using Visual Studio Code, MySQL Workbench, and HeidiSQL tools. The final result in developing a "Help Desk" application is a database design that can implement the system to meet the needs of the DKIS in responding to frequent problem reports. The “Help Desk” application has services including Forgot Password Report, Network Complaint Report, Email Submission Report, Application Submission Report, Cloud Submission Report, PSE Submission Report, Sub-Domain Submission Report, and Status Report. However, this system still needs to be developed again in the admin process because it is not stored with server access. Keywords: Help Desk, Database, Visual Studio Code, MySQL Workbench, HeidiSQL

Item Type: Monograph (Technical Report)
Subjects: T Technology > T Technology (General)
Depositing User: pustakawan ittp
Date Deposited: 22 Dec 2021 06:30
Last Modified: 22 Dec 2021 06:30
URI: http://repository.ittelkom-pwt.ac.id/id/eprint/6813

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