Analisis Tingkat Kematangan Layanan TI Di DINPORABUDPAR Banyumas Dengan Menggunakan ITIL V3

Fitri, Nanda Arditama (2021) Analisis Tingkat Kematangan Layanan TI Di DINPORABUDPAR Banyumas Dengan Menggunakan ITIL V3. Technical Report. Pustakawan, Perpustakaan Institut Teknologi Telkom Purwokerto. (Unpublished)

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Abstract

Information technology is an important medium. Information technology is an intermediary for all government and tourism agencies. Dinporabudpar Banyumas also has high hopes for the use of information technology. Dinporabudpar Banyumas provides information technology facilities in the form of a website to access tourist information. The purpose of this study was to analyze the maturity of IT services at the Youth Sports Office. This survey method uses quantitative methods. The measurement method in this study uses ITIL V3. The method of data collection in this study used observation by distributing questionnaires to the staff of the Banyumas Dinporabudpar. The results of the analysis showed cases of 3.68. The results of the research analysis show that the maturity level of IT services is 3.68. Based on the conclusion of this study, Banyumas Dinporabudpar's IT services are at a manageable and measurable maturity level. Keywords : ITIL V3,Quantitative, Observation

Item Type: Monograph (Technical Report)
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Informatics > Information System
Depositing User: pustakawan ittp
Date Deposited: 04 Jan 2022 02:52
Last Modified: 04 Jan 2022 02:52
URI: http://repository.ittelkom-pwt.ac.id/id/eprint/6895

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