Sharing Economy Disruption and the Quest for New Institutional Legitimacy

Zhang, Nila and Kien, Sia Siew and Lee, Gun-woong (2017) Sharing Economy Disruption and the Quest for New Institutional Legitimacy. International Conference On Information (ICIS).

Sharing Economy Disruption and the Quest for New Institutional Le.pdf

Download (493kB) | Preview


The sharing economy, relying on innovative technologies (e.g., mobile networks, online platforms, and cloud-based services), has created new business models (e.g. ride sharing, accommodation sharing, and crowdsourcing), and has threatened to disrupt the traditional industries. However, the process of such disruptions is messy, requiring the contestation between incumbents and new entrants to negotiate a new institutional legitimacy. Our study attempts to understand the dynamic process of new institutional legitimacy formation by surfacing the underlying issues of contestation in a sharing economy disruption. Using textual analysis techniques, we identify the institutional legitimacy issues surrounding Uber, a leading tech start-up in sharing economy, from news articles published between 2009 and 2016. Our exploratory findings suggest these issues broadly correspond to contestations in regulative, normative, and culturalcognitive legitimacy, with different intensity at different stages of development and in different geographical regions. Implications for research and practice are then discussed.

Item Type: Article
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
T Technology > T Technology (General)
Divisions: Faculty of Industrial Engineering and Informatics > Information System
Depositing User: staff repository 3
Date Deposited: 14 Aug 2018 19:44
Last Modified: 14 Aug 2018 19:44

Actions (login required)

View Item View Item