OBSTACLES AND WORKAROUNDS IN USABILITY PRACTICES DURING TENDERING FROM IS VENDOR’S PERSPECTIVE

Kimmo, Tarkkanen and Ville, Harkke (2016) OBSTACLES AND WORKAROUNDS IN USABILITY PRACTICES DURING TENDERING FROM IS VENDOR’S PERSPECTIVE. European Conference On Information System(ECIS).

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Abstract

When organizations purchase information systems from IT vendors, they produce formal calls for tender (CFT) that specify, among other attributes, the required usability criteria of the systems. HCI research has concentrated on the IS purchaser organizations’ view and studied usability practices and criteria embedded into CFTs. However, IS vendors’ perspective is much less studied and especially the effects of characteristics of CFTs on IS vendors’ usability practices remain unexplored. We participated in a large tendering and experienced how the CFT introduced obstacles in the vendor’s usability work that needed workarounds, which may decrease system usability in context after the tendering and falsify the evaluation results of the purchaser. We identified obstacles arising from the tendering context, evaluation practices and usability measures. The joint effect of detailed usability test tasks and user performance measures published as well as a limited communication and time during the process were experienced as the most problematic and counterproductive in vendor’s usability work

Item Type: Article
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Industrial Engineering and Informatics > Information System
Depositing User: staff repository 2
Date Deposited: 13 Aug 2018 14:49
Last Modified: 13 Aug 2018 14:49
URI: http://repository.ittelkom-pwt.ac.id/id/eprint/3104

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