Hands on the Wheel: Navigating Algorithmic Management and Uber Drivers’ Autonomy

Möhlmann, Mareike and Zalmanson, Lior (2017) Hands on the Wheel: Navigating Algorithmic Management and Uber Drivers’ Autonomy. International Conference On Information (ICIS).

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With the rise of big data and networking capabilities, information systems can now automate management practices and perform complex tasks that were previously the responsibility of middle or upper management. These new practices, known as “algorithmic management,” have been applied by ride-hailing platforms such as Uber, whose business model is dependent on overseeing, managing, and controlling myriads of self-employed workers. This study seeks to understand this phenomenon from an information systems management perspective, highlighting the inherent paradox between workers’ sense of autonomy and these systems’ need of control. The paper offers a conceptualization of algorithmic management and employs interviews with Uber drivers and forum data to identify a series of mechanisms that drivers use to regain their autonomy under algorithmic management, including guessing, resisting, switching, and gaming the Uber system.

Item Type: Article
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions: Faculty of Industrial Engineering and Informatics > Information System
Depositing User: staff repository 3
Date Deposited: 10 Aug 2018 14:10
Last Modified: 10 Aug 2018 14:10
URI: http://repository.ittelkom-pwt.ac.id/id/eprint/2861

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