Risk, Trust, and Compatibility as Antecedents of Mobile Payment Adoption

Williams, Michael D. and Roderick, Sian and Davies, Gareth H. and Clement, Marc (2017) Risk, Trust, and Compatibility as Antecedents of Mobile Payment Adoption. Americas Conference on Information Systems (AMCIS).

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Mobile payments (m-payments) appear to have the potential to be among the more popular of mobile services, however, take-up has been lower than anticipated, and given associated levels of investment, the issue is of strategic organizational concern. This paper presents a study investigating consumer intentions toward m-payments, extending existing knowledge by developing and evaluating a model that incorporates factors relevant to the m-payment context, including a multi-dimensional treatment of perceived risk. Empirical data to test the model were captured in a region expected to exhibit strong mobile data traffic growth, and were analyzed using variance-based structural equation modeling. The empirical application of the model augments knowledge at the human level of the formation of consumer intentions to use m-payments. The authors also suggest a contribution from an organizational and managerial perspective through presenting information that has implications for development, management, and marketing of m-payment services.

Item Type: Article
Subjects: H Social Sciences > HB Economic Theory
T Technology > T Technology (General)
Divisions: Faculty of Industrial Engineering and Informatics > Information System
Depositing User: staff repository 1
Date Deposited: 06 Aug 2018 13:21
Last Modified: 06 Aug 2018 13:21
URI: http://repository.ittelkom-pwt.ac.id/id/eprint/2159

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