Towards Patient-oriented Design: A Case of the Egyptian Private Outpatient Clinics

Heshmat, M. and Mostafa, N. and Park, J. (2017) Towards Patient-oriented Design: A Case of the Egyptian Private Outpatient Clinics. Hawaii International Conference On System Sciences (HICSS).

[img] Text
Towards Patient-oriented Design_ A Case of the Egyptian Private O.pdf

Download (4MB)


In this paper, outpatient clinics’ systems are addressed and their common issues were discussed. As a case study, the private clinics in Egypt are used, and a designed service solution was synthesized. In the case study, the system and application was mainly physician-oriented rather than patient-oriented. With such physician-oriented systems alongside with the current design approaches, waiting times and appointment scheduling are two critical issues. Therefore, in this study, a design thinking approach was implemented to address these design problems for patients and clinic staffs. Based on that analysis, a design application solution called “YourClinic” was developed to support online booking and consultation. This study provides design features and functions to improve the quality of communication between patients and clinic staffs, reduce waiting time, and develop schedules for patients and staffs in order to move towards a patient-oriented clinic service.

Item Type: Article
Subjects: R Medicine > R Medicine (General)
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
T Technology > T Technology (General)
Divisions: Faculty of Industrial Engineering and Informatics > Information System
Depositing User: staff repository 3
Date Deposited: 31 Jul 2018 12:55
Last Modified: 31 Jul 2018 12:55

Actions (login required)

View Item View Item