Defining Dimensions of Patient Satisfaction with Telemedicine: An Analysis of Existing Measurement Instruments

Garcia, Robert and Han, Wencui and Adelakun, Olayele (2017) Defining Dimensions of Patient Satisfaction with Telemedicine: An Analysis of Existing Measurement Instruments. Hawaii International Conference On System Sciences (HICSS).

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Abstract

As telemedicine usage continues to grow there is a need to ensure the means are available to evaluate their success. Patient satisfaction can play a key role in determining the success of telemedicine projects. However, satisfaction remains loosely defined and there are no commonly accepted views on what it consists of. A lack of well-defined dimensions for measuring telemedicine satisfaction can make it difficult to interpret and compare results. By using a grounded theory approach for the analysis of existing patient satisfaction instruments, this research has identified several dimensions for describing patient satisfaction with telemedicine. In an effort to define these dimensions, this research examines their relationship to the existing telemedicine, information systems, and healthcare literature. In total 18 first level constructs, and 4 second order constructs were created for describing these dimensions and are defined in this research.

Item Type: Article
Subjects: R Medicine > R Medicine (General)
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
T Technology > T Technology (General)
Divisions: Faculty of Industrial Engineering and Informatics > Information System
Depositing User: staff repository 3
Date Deposited: 31 Jul 2018 12:36
Last Modified: 31 Jul 2018 12:36
URI: http://repository.ittelkom-pwt.ac.id/id/eprint/1317

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